Open the notification and select the approve option in the bottom left. Can I use Duo without a phone Unfortunately, Duo is designed as a mobile application and requires a phone to function. Otherwise, if you selected option 1, you’ll get a notification on your phone. Enter the passcode that you receive in the same field. To make an audio-only call, tap Voice call. ![]() Choose an option: To make a video call, tap Call. ![]() At the top, search contacts or dial a number. If you choose option 2 or 3, the field will clear. Make sure you have the latest version of the Duo app and Android 7.0 and up. Select an authentication method by entering: Check the box that appears to confirm the number is correct.Ĭlick “Other (and cell phones)” even if your phone type is listed and click “Continue.”Ĭlick “Continue to Login” and the page will change.Ĭlose the browser and login to VDI as usual. Select the radio button next to I have a smartphone or tablet and can download the free Duo Mobile app. Click “Start setup.”Įnter the phone number you’d like to use. If you have not already configured a device with Duo Mobile, you will use the passcode you received through text on April 29. Enter your VDI login credentials and click “Log On.” On a computer connected to WiFi, or outside of a Johns Eastern office, navigate to. It is easiest to register with Duo via Citrix. Add your new device as if you were adding a device for the first time.These instructions describe how to skip installing the Duo mobile app on your phone, restricting authentication to phone call or text message.Select the gear next to your number and “Delete Device.”.Authenticate and find your phone number in the list of registered devices.Go to the Northeastern 2FA websiteand click “Duo Device Management Portal to manage your 2FA options.”.I am getting a new device with either a different operating system or a different phone number than my old device. Use the in-app camera to scan the barcode that appears on your computer monitor. Tablets, such as iPads and Android tablets, can be used for the two-step login via the Duo Mobile app. After installing our app return to the enrollment window and click I have Duo Mobile installed. Follow the platform-specific instructions on the screen to install Duo Mobile. Here you can add additional devices or change your default two-step login settings. Without it youll still be able to log in using a phone call or text message, but for the best experience we recommend that you use Duo Mobile. If you have already downloaded the app, select the checkbox at the bottom of the page. Once the device has been added, you should be taken to the 'My Settings & Devices' page where you should be able to see your newly added phone. Select a user by clicking their username. ![]() A prompt will ask you to download the Duo app from the App Store or Google Play. Log in to the Duo Admin Panel and click Users in the left sidebar.Select the gear next to your number and “Re-Activate.” ![]()
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